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Guide for M&A professionals

Setting Client Expectations in the First Sale Conversation

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In the first conversation about selling, an M&A attorney should set five expectations with the owner: that a competitive process may take six to nine months from intake to closing, that confidentiality is managed by staging rather than by hoping, that the valuation range comes from the numbers and not from a neighbor's exit, that the owner will do real work in the first six weeks, and that the attorney organizes and advises while the owner decides. An owner who hears all five in the first meeting is better prepared for the process. An owner who hears none of them may be surprised at every phase, and those surprises can put momentum at risk.

The timeline expectation

Owners usually underestimate the time a sale takes because they picture it as a negotiation. The attorney should walk the owner through the six phases and attach rough, illustrative durations. Discovery and readiness, four to eight weeks depending on the state of the records. Valuation, concurrent with the end of readiness. Marketing materials, two to three weeks of drafting and editing. Buyer outreach and NDA flow, four to six weeks. IOI deadline, management meetings, and LOI, six to eight weeks. Exclusivity, diligence, and closing, eight to twelve weeks.

Those illustrative intervals total roughly six to nine months. The attorney should say that range plainly and then explain the two variables that often extend it: a data room that is not ready when buyers want it, and an owner who is slow to respond to buyer questions during diligence. Both are areas where the owner's preparation and responsiveness can affect the schedule, but neither is a guaranteed cause or fixed deadline.

The attorney should also set the expectation that the timeline is not a promise. A process can end at the valuation phase if the range is below what the owner needs. It can end at the IOI deadline if no bidder is serious. The owner should know that stopping is a real option at each phase and that the engagement letter should state what work and fees apply if the owner stops.

The confidentiality expectation

Every owner's first fear is that employees, customers, or competitors will learn the company is for sale. The attorney should address this directly and describe the staging that the firm proposes to control disclosure. Confidentiality obligations and the handling of deal data also require attention to the applicable NDA, client instructions, and the technology's data practices. [2]

The teaser is generally blind: it describes the business by industry, size, and geography without naming it. A buyer that wants more may be asked to sign an NDA before receiving a CIM. Counsel should review the NDA and decide what information can be shared at each stage. The data room can open in stages, with more sensitive material, such as customer contracts and compensation information, withheld until the LOI or a later point when the owner and counsel determine disclosure is appropriate. The firm should also retain an access record and define who may see each category of information.

The attorney should tell the owner what staging cannot do. A competitor that signs an NDA and reviews a CIM may learn that the company is for sale. The owner's protection is the decision, made at the buyer-list stage, about which competitors to include at all. That decision is the owner's, and the attorney should say so in the first meeting so the owner is ready to make it.

The valuation expectation

Owners arrive with a number. It came from a peer's exit, a broker's cold call, a trade publication, or a multiple they heard at a conference. The attorney should not argue with the number in the first meeting. The attorney should explain where the firm's range will come from and when the owner will see it.

The range will be produced from the company's own financials, normalized for owner compensation and one-time items, and compared against relevant market evidence for businesses of this size and type. It will be a range, not a point. The attorney will walk through the assumptions so the owner can see which ones move the number. The owner will then decide whether the range supports going to market.

The attorney should also set the expectation that the market, not the range, sets the price. The range tells the owner whether to launch. The IOIs tell the owner what the business is worth to the buyers who looked at it. If the owner's number is above the range, the first meeting is the time to say that a competitive process may or may not reach it and that the process is one way to test buyer demand.

The workload expectation

The phase that owners least expect is the first one. Discovery and readiness is work for the owner: a questionnaire that takes hours to complete thoughtfully, a document request list that may run to a hundred items, and a series of questions about the business that the owner has never had to answer in writing.

The attorney should describe this workload in the first meeting and explain why it is front-loaded. Everything the owner provides in the first six weeks may become part of the CIM, the data room, and the disclosure schedules. An owner who does the work carefully at the start may have an easier diligence process. An owner who rushes it may answer the same questions again, under time pressure, with a buyer waiting.

It helps to tell the owner what the portal and request process will look like: document requests appear in one place, each document is uploaded once where the workflow supports that, and the owner approves each disclosure before a buyer sees it. The owner should also hear who at the company will know. A CFO or controller usually must; a broader team usually should not until later.

The role expectation

The fifth expectation is the one that defines the engagement. The attorney organizes, prepares, and advises. The owner decides. Software prepares, organizes, matches, and tracks; the attorney and the client decide and act.

The attorney should say this in plain terms. The firm may prepare the valuation, draft the teaser and CIM, build the buyer list, manage the NDAs and the data room, compare the IOIs, and negotiate the LOI and purchase agreement, subject to the agreed engagement scope. The owner will approve every document, approve every buyer, approve every disclosure, choose which offers advance, and choose the counterparty. The firm should confirm its own regulatory position with its own counsel on how federal and state rules apply to the activities it takes on and the fees it charges. The SEC notes that activities such as finding buyers and sellers, participating in solicitation or negotiation, and transaction-related compensation can bear on broker registration analysis. [1]

Saying this in the first meeting does two things. It tells the owner that the firm has a method. And it tells the owner that the decisions are theirs, which is what most owners want to hear and what the firm's posture requires.

Running the first conversation this week

If an owner client has mentioned selling, the first conversation can happen now and can follow the five expectations in order. The attorney does not need a valuation, a buyer list, or a CIM to have it. The attorney needs a phase description, a sense of the timeline, and the engagement letter template. The meeting ends with the owner knowing what the next six weeks look like and with the attorney knowing whether the owner is ready to do the work.

How Acquivo Pro fits

Acquivo Pro gives the firm a structure for the first conversation. The client questionnaire and document request list support the discovery phase; the owner works in a branded portal under the firm's name where requests appear, uploads happen once, and disclosures are approved. The valuation engine is deterministic, so the range the attorney presents traces to its inputs and repeats on the same data. The platform generates the teaser and CIM, builds a prospect list using documented acquisition criteria for the owner's review, and tracks NDA, IOI, and LOI flow. To walk through a process on a client you have in mind, request a demo through the Contact page.

Key Points

  • An M&A attorney should tell an owner in the first sale conversation that a competitive process may take roughly six to nine months from intake to closing and can stop at the end of any phase.
  • Confidentiality in an attorney-run sale is managed by staging: a blind teaser, an NDA reviewed by counsel, a CIM shared at an appropriate stage, and a data room opened in stages.
  • The valuation range tells an owner whether to launch a sale, and the indications of interest tell the owner what the business is worth to the buyers who reviewed it.
  • The discovery and readiness phase is the owner's heaviest workload in a sale, and careful preparation can reduce repeated questions during diligence.
  • In the first conversation, an attorney should state that the firm organizes, prepares, and advises while the owner approves every document, buyer, disclosure, and offer.

Sources and references

Source retrieval dates record research access, not article publication. Read our editorial and date policy.

  1. [1] Guide to Broker-Dealer Registration · Accessed
  2. [2] Ethical Implications of the Use of Legal Technologies by M&A Lawyers · Accessed

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